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New Contract, New Tools, New Hours for Clean & Safe Programs

The Lancaster City Alliance (which manages the DID) recently combined our Ambassador and Clean Team services under a new contract with a single provider. This change allows for greater flexibility and some additional resources that ultimately save money and extend services and hours.

The DID has been contracting with Block By Block to perform its supplemental sidewalk sweeping program since 2008 and the LCA contracted with a separate vendor for the Bike Ambassadors. After an extensive RFP process, all Clean & Safe services are now under one vendor, Block By Block. This will effectively save the DID $10,000 annually while increasing the presence of the Clean Team within the DID boundaries. It also allows, for the first time, seasonal Sunday hours for the Clean Team in the warmer months. Current Clean Team hours are 6 am – 2:30 pm Monday – Saturday, 11:30 am – 8 pm Fridays and Saturdays and 10:30 am – 2:30 pm on Sundays.

Customer service remains paramount to the Clean & Safe programs and extensive customer service training is on-going.Get to know the team members by visiting www.LancasterCityAlliance.org.

 

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